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U2 2010 TOUR PRE-SALE FAQs
Presale and Presale Access Code Info
Q -I am a subscriber to U2.com
Q - When is the latest I can join U2.com to be involved in the Internet ticket pre-sale?
Q - How do I know what presale priority group I am?
Q - What is an Internet presale?
Q - How do I gain access to the U2.com Tour Ticket presale?
Q - Where is my Presale Access Code
Q - Does the Internet presale start on the same day for all shows?
Q - Do I have to buy my U2 presale tickets in a specific timeframe?
Q - How Many Tickets Can I buy?
Q - I used some, but not all, of my four-ticket allocation in the presale for the 2009 North American shows. Will my unique presale code still be valid to use in the upcoming presales for the 2010 shows ?
Q - I used some, but not all, of my four-ticket allocation in the presale for the 2009 North American shows. Will my unique presale code still be valid to use in the upcoming presales for the 2009 shows ?
Q - As an existing subscriber (with a paid-up subscription before April 17th 2009 when the 2009 ticketing presales ended), if I re-subscribe to U2.com for another 12 months now, I understand I will be sent a new unique presale ticketing code enabling me to buy up to FOUR tickets for 2010 shows. I still have part-use of my earlier code, which I can use against any future shows in North America. Can I use these two codes in a new single transaction in presales for 2010 shows?
Q - If I miss the presale for the show of my choice am I able to use my unique U2.com ticket access code for that show?
Q - How much do the U2.com presale tickets cost?
Q - I have unused code from my 2009 U2.com subscription and now that I have resubscribed to U2.com for another 12 months into 2010, I have a second code with the full four-ticket allocation. How do i tell which code is which?
Q - I bought less than four tickets with my presale code for 2009 North American shows. Can I complete the allocation on this code in the presale for 2010 European shows?
Q - If I join U2.com as a subscriber today (or have joined since April 17th 2009 when the 2009 ticketing presales ended), I understand I will be sent a unique presale ticketing code to enable me to buy up to FOUR tickets for 2010 shows. Once i have done this, is it possible for me to then take out another years subscription, for a further 12 months beyond this one, and receive another unique presale ticketing code to buy a further FOUR tickets for 2010 shows.
Q - If I have two valid codes, can I purchase 8 tickets with just 1 code?
Q - How do I enter my personal presale code to take part in the presale?
Q - Once I have ordered will I receive an order confirmation?
Q - If I have any questions concerning my purchase can I contact someone?
Q - Can I get replacement tickets if I lose my tickets?
Q - Once I have purchased, when will I receive my tickets?
Q - What forms of payment are accepted?
Q - How do I know where my tickets will be located?
Q - Am I able to cancel my tickets if I am unable to make the show?
Q - How can I purchase tickets for disabled access?
Q - What happens if a show is rescheduled or cancelled?
Q - What if I am not happy with the tickets I purchased?
Q - Do the ticket sites have customer support?
Q - What do I do if my personal presale code does not work?
Presale and Presale Code Info
A - Yes, this pre-sale is only for Subscribers of U2.com who have purchased a Subscription and who have not already completed their presale ticketing opportunity. If you are not currently a subscriber click here to subscribe .
Q - I am a subscriber to U2.com
A - If you had a valid paid-up subscription before April 17th 2009 (the end of the 2009 presale period) and you now renew your U2.com subscription, a further 12 months will be added onto the current end of your existing subscription term and you will be emailed a new presale access code enabling you to buy up to FOUR tickets in the presales for 2010 shows. Click here to renew now.
Q - When is the latest I can join U2.com to be involved in the Internet ticket pre-sale?
A - Anyone who is a current Subscriber to U2.com with a valid presale access code can participate when ticket presales take place but those who have been Subscribers longest get the earliest opportunity to enter the presale. 'Horizon Subscribers' have access starting on the morning of Day 1 of the presale, 'Breathe Subscribers' have access from the afternoon of Day 1 of the presale, 'Boots Subscribers' have access from the morning of Day 2 and 'Magnificent' subscribers enter on the afternoon of Day 2 . The presale for each concert closes at Noon / Midday on Day 3. The public ticket sale will start after Day 3 of the presale. The exact times for access will be emailed to you and made available on the ticket presale page.
Q - How do I know what presale priority group I am?
A - There are four groups of subscribers taking part in the presale and the email you receive with your presale code indicates which group you are in. Our 'Horizon' group of longtime subscribers have access from the first morning of the presale. Our 'Breathe' group, who became paid subscribers before the 360° Tour details were announced on March 9th 2009, enter on the afternoon of the first day. Our 'Boots' group, who subscribed before the end of the 2009 presale (April 16, 2009), join the presale on the morning of the second day and our 'Magnificent' subscribers, who have joined since the end of the 2009 presale (April 16), can enter the presale on the afternoon of Day 2. Only after Day 3 does a public onsale begin. Please Note: We do not change your subscription category. No exceptions will be made. The exact times for access will be emailed to you and made available on the tour page of U2.com when you sign in.
Q - What is an Internet presale?
A - An Internet presale is an advance window to access tickets prior to the general public sale of the tickets.
Q - How do I gain access to the U2.com presale?
A - To gain access to the U2.com presale you will need your unique and personal Presale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via email. The presale ticketing pages FOR EACH CONCERT will also be available via the tour pages of U2.com once the presale for that concert has started.
Q - Where is my presale access code?
A - All current paid-up eligible Subscribers to U2.com will be emailed (at the address they registered on the site with) details on how the presale works, including the unique presale access code they will need to use to take part. Eligible Subscribers will also be able to see this unique code on the Tour page when they log into U2.com.
Q - Does the presale start on the same day for all shows?
A - No. Following the tour announcement you will be able to see all the shows that have been announced and the presale start dates for each of our Subscriber groups - Horizon, Breathe, Boots or Magnificent - on the tour pages of U2.com.
Q - Do I have to buy my U2 presale tickets in a specific timeframe?
A - U2.Com is able to offer Subscribers the chance to access presale tickets in all price-ranges but as capacity in each category may be limited all presale tickets are sold on a 'first-come, first-served' basis. The presale window of access for each show will start three days before the public sale, the earlier you participate in the presale for the show(s) of your choice the more chance of getting a ticket.
Q - How Many Tickets Can I buy?
A - As a paid-up U2.com Subscriber when a tour is announced and presales begin you are eligible to purchase up to FOUR tickets for any ONE show in Europe in a single transaction OR up to FOUR tickets (in total) against up to four shows in North America. (This is because ticketing vending arrangements are different on the two continents. The code can be used ONCE only against up to four tickets at any one show in Europe. The code can be used up to four (4) times against up to a total of four (4) tickets at up to four (4) shows in North America. eg. two tickets at one show, two tickets at another or one ticket to one show and three to another.)
Q - I used some, but not all, of my four-ticket allocation in the presale for the 2009 North American shows. Will my unique presale code still be valid to use in the upcoming presales for the 2010 shows ?
A - You will be able to use the code to complete your four ticket allocation against future North American shows - but not against any European shows.
Q - I bought less than the four tickets I was qualified to buy in the 2009 presale for a European show. Can I complete that allocation against 2010 shows?
A - No. As a U2.com Subscriber eligibility for European shows is to purchase up to FOUR tickets for any ONE show - the allocation cannot be separated over more than one show because ticketing arrangements differ from North America.
Q - As an existing subscriber (with a paid-up subscription before April 17th 2009 when the 2009 ticketing presales ended), if I re-subscribe to U2.com for another 12 months now, I understand I will be sent a new unique presale ticketing code enabling me to buy up to FOUR tickets for 2010 shows. I still have part-use of my earlier code, which I can use against any future shows in North America. Can I use these two codes in a new single transaction in presales for 2010 shows ?
A- No. If you have two codes sent to you, because you have re-subscribed but had not used up your allocation on your first code, you will need to use these in separate ticketing transactions. Note: re-subscribing more than once will not give you additional codes.
Q - If I miss the presale for the show of my choice am I able to use my unique U2.com ticket access code for that show?
A - No. After the presale has ended for a show, any remaining tickets allocated for the presale for that show, will go on sale to the general public. The links to ticket vendors that are selling tickets for the public ticket sale will be available on the tour pages of U2.com. If there are subsequent presales then your unused code will still be eligible to take part in presales for alternative U2 2010 concerts.
Q - How much do the U2.com presale tickets cost?
A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges.
Q - I have unused code from my 2009 U2.com subscription and now that I have resubscribed to U2.com for another 12 months into 2010, I have a second code with the full four-ticket allocation. How do i tell which code is which?
A - Your new code, against your 2010 subscription, begins with a 2.
Q - I bought less than four tickets with my presale code for 2009 North American shows. Can I complete the allocation on this code in the presale for 2010 European shows?
A - No. You can only use that code against 2010 European shows if you did not use it at all in presales to date. (However, as explained elsewhere, if you part-used the code against tickets for North American shows, you can use it to complete your four-ticket allocation against any future North American shows.)
Q - If I join U2.com as a subscriber today (or have joined since April 17th 2009 when the 2009 ticketing presales ended), I understand I will be sent a unique presale ticketing code to enable me to buy up to FOUR tickets for 2010 shows. Once i have done this, is it possible for me to then take out another years subscription, for a further 12 months beyond this one, and receive another unique presale ticketing code to buy a further FOUR tickets for 2010 shows.
A - No. The opportunity to extend a subscription for a further 12 months and receive a second presale access code only applies to those who were already paid-up Subscribers before April 17th 2009 when the 2009 ticketing presales ended).
Q - If I have 2 valid codes, can I purchase 8 tickets with just 1 code?
A - No. Only ONE code may be used per transaction. If you have two valid codes, you can make two separate purchases. Each code is valid for up to 4 tickets, including purchases made for the 2009 tour.
Ticket Purchasing
A - No. U2.com presale tickets are only available to purchase over the Internet via the local ticket vendor handling ticket sales for each of the shows.
Q - How do I enter my personal presale code to take part in the presale?
A -When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale pages will be sent to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com
Q - Once I have ordered will I receive an order confirmation?
A - Most ticket companies provide an online order reference number as confirmation of your purchase.
Q - If I have any questions concerning my purchase can I contact someone?
A - You must always contact the customer services of the ticket vendor from whom you made your purchase.
Q - Can I get replacement tickets if I lose my tickets?
A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.
Q - Once I have purchased, when will I receive my tickets?
A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets.
Q - What forms of payment are accepted?
A - U.S. + CANADA - All major credit card types are accepted including American Express, Visa, MasterCard, Discover and Diners Club. UK - Visa, Mastercard, Amex, Switch and most UK debit cards Ireland - Laser, American Express, MasterCard and Visa.
Q - How do I know where my tickets will be located?
A - If you are buying seated tickets, then the specific seating location can usually be seen during transactions that are booked online.
Q - Am I able to cancel my tickets if I am unable to make the show?
A - There are no exchanges, refunds or cancellations.
Q - How can I purchase tickets for disabled access?
A - In North America you can click the accessible seating icon on the 'event detail' page, and fill out a form, which sends an email request to Ticketmaster's e-care for handling. The form contains a field to accept your access code. If you are booking tickets for European shows and you require special needs seating please follow the instructions on the relevant page of the website that is selling the tickets for the show of your choice.
Q - What happens if a show is rescheduled or cancelled?
A - Your tickets will be honoured at the rescheduled date, but if you cannot attend the new date or the show is cancelled you will receive a refund.
Q - What if I am not happy with the tickets I purchased?
A - By completing a purchase for tickets you are in agreement that the seat locations you purchased are satisfactory. There are no exchanges, refunds or cancellations.
Do the ticket sites have customer support?
A - Yes. Click for: Vienna, Horsens, Helsinki, Seville, Frankfurt, Hannover, Munich.
Internet and Technical Troubleshooting
A -
1.Please ensure that the email you have provided in your 'Profile' (which you find when you log-in to U2.com) is easily accessible by you.
2. If you find you are not receiving emails from us on your email account, it may be because of SPAM blockers on your mail account. You need to check with your ISP to see if they have SPAM blocks, and if so ask them to remove U2.com This will ensure that you do not miss this mail.
3. Your unique access code will also be available on the tour page when you log into U2.com.
Q - What do I do if my personal presale code does not work?
A - 1. Check that the presale for your priority group has opened for the show that you are trying to purchase tickets for. You have been notified of your priority group -- either 'Horizon', 'Breathe' or 'Boots' - - in the email containing your presale access code.
2. Check that you have entered your code correctly into the ticket vendor website. Your code is 13 characters long, contains NUMBERS and UPPERCASE LETTERS and begins with U2 or 2U2. Please be sure to enter your code carefully. The codes are case-sensitive. If you are using 'copy & paste' to enter your code, please ensure that you have only copied the 13 characters of your code and that you have not included any spaces by accident. 3. Check you have not exceeded the ticket limit for your code. Each code is only valid for 4 tickets for any one (1) show in Europe and cannot be re-used OR 4 tickets (in total) for up to four shows in North America.
4. If this does not resolve the problem, in order to contact the appropriate Customer Service Team, please follow the instructions given at the ticket vendor website that has rejected your code. U2.com customer services can be reached from the Help page.
Customer service information for each of the local vendors will be added in advance of an individual territories pre-sale commences.
If you have any questions prior to making your ticket purchase please refer to the U2.com tour information page.
If you have questions please call our customer support team at:
1-800-615-1324 (inside the US)
+1-916-414-2921 (outside the US).